PROS

FRONT DESK STAFF PROGRAM

FRIDAY, MARCH 6, 2020

This half day program is designed to provide useful information relevant to the day to day business of Ophthalmology for Administrators, Managers, Supervisor and other Non-Clinical Front Desk Staff.
7:00AMRegistration & Continental Breakfast
8:00AMOSHA Requirements
Eduardo Fuentecilla, COMT
Philadelphia Regional Ophthalmic Society
9:00AMTriage of Emergencies
Jennifer Rita, MBA, OCS
Director of Clinical Operations
Wills Eye Ophthalmology Clinic
10:00AMBreak
10:30AMOffice Safety
Detective Joseph Rovnan
Counter-Terrorism Operations
Philadelphia Police Department
11:30PM

Customer Service
Gail Greenspon
Administrator, Neurological Surgery
Thomas Jefferson University Hospital

Celeste Gagliardi
Project Manager, Ambulatory Operations
Thomas Jefferson University Hospital

12:30PMAdjourn